FAQs
Brief list of FAQs
### 1. **What are your delivery options?**
**Answer**: We offer standard, expedited, and express delivery options. Shipping costs and times will vary depending on the method you choose at checkout.
### 2. **How long does delivery take?**
**Answer**: Standard delivery typically takes 2-3 business days, while expedited options can reduce that time. Delivery times may vary depending on your location.
### 3. **Do you offer free shipping?**
**Answer**: Yes, we offer free standard shipping on orders over a certain amount Rs.1000. Check our shipping policy page for more details.
### 4. **Can I track my delivery?**
**Answer**: Yes, once your order is shipped, you will receive a tracking number via email to track your package.
### 5. **Do you ship internationally?**
**Answer**: No, we offer Domestic shipping India only
### 6. **How do I know when my order has shipped?**
**Answer**: You will receive an email notification with tracking information as soon as your order has been dispatched from our Retail Store directly.
### 7. **What should I do if my order hasn’t arrived?**
### 8. **What happens if I’m not home to receive the delivery?**
**Answer**: If you are not available to receive your package, the courier may leave a notice for re-delivery or instruct you to collect it from a local depot.
### 9. **Do you offer same-day delivery?**
**Answer**: At this time, we do not offer same-day delivery. However, express delivery options may be available depending on your location.
### 10. **Can I change my delivery address after placing an order?**
**Answer**: Delivery address changes are only possible if the order has not yet been shipped. Contact +91 9010373792 customer support as soon as possible to update your information.
### 11. **What carriers do you use for shipping?**
**Answer**: We work with trusted carriers like FedEx, UPS, DHL, and local postal services to ensure reliable and timely delivery.
### 12. **What should I do if my package arrives damaged?**
**Answer**: If your package is damaged, please take photos of the damage and contact our customer support team immediately. We will arrange for a replacement or refund.
### 13. **Can I schedule a specific delivery time?**
**Answer**: Unfortunately, we do not offer specific delivery time scheduling. Delivery times will depend on the carrier’s schedule.
### 14. **Will I be notified before delivery?**
**Answer**: Some carriers provide delivery notifications, including estimated delivery windows. You will receive tracking updates to monitor your shipment.
### 15. **What are the delivery charges?**
**Answer**: Delivery charges vary based on the shipping option selected and your location. Default I Received Flat Rate: ₹300 and Local Delivery ₹200. You can view the shipping cost at checkout before finalizing your order.
### 16. **Can I combine shipping for multiple orders?**
**Answer**: If your orders are placed within a short time frame and haven’t been processed yet, we may be able to combine shipping. Contact customer service to request this.
## 17. **What countries do you deliver to?**
**Answer**: We deliver to India Only. At checkout, you can select your country to view the shipping options available.
### 18. **Can I request contactless delivery?**
**Answer**: Yes, many of our carriers offer contactless delivery. Please mention this in the delivery notes at checkout, or check the carrier’s guidelines.
### 19. **What should I do if I entered the wrong delivery address?**
**Answer**: If you entered the wrong delivery address, contact us immediately to update the details before the order is shipping.
### 20. **What happens to my delivery charge if I cancel my order?**
**Answer**: If you cancel your order before it is shipped, the delivery charge will be credited to your wallet on ClearanceShopSale.com. You can use these funds for future purchases.
## 21. **Will my delivery charge be refunded or credited to my wallet if I return an item?**
**Answer**: If you return an item, the delivery charge will not be refunded to your original payment method but will be credited to your wallet for future use.
### 22. **How can I use the credited delivery charges in my wallet?**
**Answer**: The delivery charge credited to your wallet can be applied to future purchases at checkout. Simply select the wallet as a payment method to use your credited amount.
### 23. **Why was my delivery charge credited to my wallet instead of refunded?**
**Answer**: In some cases, like returns or order cancellations, we credit your delivery charge to your wallet for faster processing. This allows you to use the amount on future orders without waiting for a refund to your original payment method.
### 24. **Can I withdraw the delivery charge credited to my wallet?**
**Answer**: Currently, the delivery charge credited to your wallet is only usable on ClearanceShopSale.com and cannot be withdrawn or transferred to a bank account.
### 25. **What is the Free Delivery Offer for First time users/Old Users?**
**Answer**: As a first-time user/Old User, you are eligible for free delivery. You will initially pay for the delivery during checkout, and the delivery charge will be credited back to your wallet after your order is confirmed.
### 26. **How does the delivery charge credit work for the Free Delivery Offer?**
**Answer**: You will pay for the delivery upfront when placing your order. After the order is confirmed, we will credit the delivery amount to your wallet, which can be used on future purchases.
### 27. **When will the delivery charge be credited to my wallet?**
**Answer**: The delivery charge will be credited to your wallet within 24-48 hours after your order is confirmed and processed.
### 28. **Can I use the credited delivery charge on my next order?**
**Answer**: Yes, the delivery charge credited to your wallet can be used on your next purchase. You can apply it during checkout to reduce your total payment amount.
### 29. **Is the Free Delivery Offer available for all products?**
**Answer**: The Free Delivery Offer applies to all orders, but certain oversized or special items may not be eligible. Please refer to the product page for any exclusions.
